Frequently Asked Questions
Answers to common questions about Fan Strategy.
01 Is Fan Strategy licensed and does it accept players from my country?
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Fan Strategy holds a licence from the UK Gambling Commission and, where permitted, operates under licences from the Malta Gaming Authority and Curacao eGaming. The site blocks players from certain jurisdictions, so you’ll be asked to confirm your location during registration. If your country is not listed as supported, you won’t be able to create an account or deposit funds.
02 What documents does Fan Strategy require for identity verification?
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To verify your account, Fan Strategy requires a clear photo or scan of a government‑issued ID (passport, driver’s licence or national ID), a recent utility bill or bank statement showing your name and address, and, if you use a credit card, a copy of the card (front only, CVV hidden). Verification is usually completed within 24 hours, but can take up to three business days if additional documents are needed.
03 What deposit and withdrawal options are available at Fan Strategy?
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Fan Strategy accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, direct bank transfer and Bitcoin (BTC), Ethereum (ETH) and USDT. Deposits are instant for cards and e‑wallets, while crypto deposits are credited after one blockchain confirmation. Withdrawals to e‑wallets are processed within 24 hours; card and bank transfers take 3‑5 business days. Crypto withdrawals are usually sent within a few hours of the request.
04 What are the wagering requirements for the Fan Strategy welcome bonus?
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The welcome bonus at Fan Strategy is a 100 % match up to £/€100 on your first deposit. The bonus must be turned over 35 times (bonus amount only) within 30 days before any winnings can be withdrawn. If the wagering requirement isn’t met, the bonus and any resulting winnings are forfeited. Contributions vary: slots count 100 %, while table games and live casino count 10‑20 %.
05 How does Fan Strategy handle bets if a World Cup match is postponed or abandoned?
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If a World Cup match is postponed before kick‑off, any bets on that match are void and the stake is refunded unless the match is rescheduled and completed within the official tournament window (usually 48 hours). For abandoned matches, bets are settled based on the official result declared by the competition authority; if no result is awarded, the market is treated as void. Fan Strategy does not cancel bets on markets that have already been decided.
06 What responsible gambling tools can I use to manage my activity on Fan Strategy?
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Fan Strategy provides deposit limits, loss limits, session‑time reminders, self‑exclusion periods and permanent account closure options, all accessible from the ‘Responsible Gambling’ section of your account. You can also set reality‑check notifications that pop up at intervals you choose. Links to GamCare, BeGambleAware and Gamblers Anonymous are provided for additional support. If you need a break, a temporary self‑suspend will prevent login and betting until the chosen date.